// Legal
These Terms govern your use of Sentinel. By creating an account or using the Service, you agree to these Terms. Please read them carefully.
Sentinel is a SaaS AI content moderation platform. The Service includes a moderation API, webhook integrations with community platforms (Skool, Circle.so, Kajabi, Mighty Networks, and others via REST API), a customer dashboard, and an admin panel.
You must be at least 18 years old and have legal authority to enter into this agreement on behalf of yourself or your organisation.
You are responsible for keeping your API key and credentials secure. Do not share your API key publicly or commit it to version control. We are not liable for losses caused by unauthorised use of your credentials.
You may use Sentinel only to moderate content in communities and platforms you own or have authority to moderate. You must not:
You retain ownership of all content submitted for moderation. By submitting content you grant us a limited licence to process it solely to provide moderation decisions.
You are responsible for ensuring you have appropriate legal basis to share community member content with us for processing. This includes any applicable GDPR, CCPA, or other privacy law requirements in your jurisdiction.
Moderation logs are retained for 12 months. Upon account cancellation, data is retained for 30 days before permanent deletion.
We offer two levels of data participation:
| Level | What we use | Default | Control |
|---|---|---|---|
| Anonymised signals | Aggregate statistics only — flag rates, appeal rates, category distribution. No message content accessed. | On | Opt out — contact us |
| Content-level analysis | Actual message content reviewed to identify new threat patterns. PII stripped before analysis. | Off | Opt in only — dashboard setting |
Content-level analysis is never on by default and requires your explicit opt-in. You may withdraw consent at any time from your dashboard.
Our AI moderation is not perfect and may produce false positives or false negatives. We make no guarantee of 100% accuracy. You are responsible for how you act on moderation decisions.
If the Service is unavailable or returns an error, content is approved rather than blocked. This prevents service outages from disrupting your community.
We encourage you to implement an appeal mechanism so community members can challenge incorrect decisions. The appeal flow built into the Sentinel dashboard is provided for this purpose.
Current pricing is at getsentinelapp.com/#pricing. We may change pricing with 30 days' notice to existing customers.
Paid plans include a 14-day free trial. Your card is not charged until the trial ends. Cancel before the trial ends with no charge.
Demo accounts include 50 free checks and do not require a payment method. Demo accounts are for evaluation only and may not be used in production.
We do not offer refunds for partial months. On cancellation, your plan remains active until the billing period ends.
Each plan includes a monthly check limit. When exceeded, the API returns a 429 response. We email you at 80% of your monthly limit.
We target 99.5% uptime. Scale plan customers receive an SLA guarantee. Planned maintenance is communicated in advance where possible.
The Service, including software, AI prompts, and rule categories, is owned by Sentinel. These Terms grant no rights to our intellectual property beyond what is necessary to use the Service.
We may suspend or terminate your account immediately for Terms violations, legal requirements, or unresolved payment failure after 7 days. You may cancel at any time from your dashboard or by emailing support@getsentinelapp.com.
The Service is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim.
These Terms are governed by the laws of the State of Delaware, United States.
We will notify you of material changes by email with 14 days' notice. Continued use after changes take effect constitutes acceptance.
Questions? Email legal@getsentinelapp.com